✅ Returns & Refund Policy

Returns & Refund Policy

By placing an order on our store, you agree to the following return and refund terms.

📅 Return Eligibility

Return requests must be submitted within 30 days after confirmed delivery based on carrier tracking information.

Orders marked as Delivered by the shipping carrier are considered successfully received.

✅ Return Requirements

To be eligible for a return, items must:

• Be unused, unworn, and unwashed

• Be returned in original packaging

• Include all accessories and tags

• Match the original order details

Returns that do not meet these conditions may be rejected.

🔐 Order Verification Requirement

For security and fraud prevention purposes:

• Returns can only be requested using the same email address used at checkout

• Order number verification is required

• We may request additional confirmation before approving a return

This policy helps prevent unauthorized transactions.

❌ Non-Returnable Situations

We do not accept returns for:

• Orders confirmed as delivered by tracking

• Incorrect address provided by the customer

• Failed delivery caused by customer unavailability

• Refused packages

• Final sale items

Shipping carriers act as independent delivery services; delivery confirmation serves as proof of fulfillment.

🚚 Return Shipping Responsibility

Unless an item is defective or incorrect:

• Return shipping costs are the customer's responsibility

• Original shipping fees are non-refundable

• Customers must use a trackable shipping method

We are not responsible for lost return shipments without tracking.

💳 Refund Processing

Once the returned item is received and inspected:

• Refunds are issued within 3–5 business days

• Refunds are sent to the original payment method only

• Processing time may vary depending on your bank

We do not issue refunds before receiving returned merchandise.

📦 Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours of delivery with:

• Order number

• Photos of item

• Photos of packaging

Late claims may not be eligible.

⚠️ Chargeback & Dispute Policy

Before opening a payment dispute, customers agree to contact our support team for resolution.

Opening fraudulent or abusive chargebacks after confirmed delivery or refund approval may result in:

• Account restrictions

• Refusal of future service

• Submission of delivery and policy evidence to payment providers

📧 Customer Support

Email: hello@novacheva.com
Response Time: 24–48 business hours

✅ Agreement

By completing a purchase, customers acknowledge they have read and agreed to this Returns & Refund Policy.